//Healthcare · AI Automation
Voice AI handling 60% of inbound scheduling for a healthcare group
A HIPAA-ready voice agent that answers, triages, and books appointments 24/7, now handling 60% of inbound scheduling calls and syncing every interaction to the EHR.
01The challenge
Front-desk staff were overwhelmed, after-hours calls went to voicemail, and patients waited days for callbacks.
02What we did
- 01Blueprinted call flows, triage rules, and escalation to human staff.
- 02Prototyped the voice persona against real recorded calls.
- 03Forged a HIPAA-ready agent with EHR sync and sub-second turn-taking.
- 04Hardened with call QA and continuous flow refinement.
//Results
The numbers
60%
of inbound calls handled by AI
24/7
scheduling availability
0
missed after-hours calls
“Our front desk finally gets to focus on the patients in front of them.”
//Tech stack
- Vapi
- Deepgram
- ElevenLabs
- FHIR
- Postgres
//Next stepStart with a Blueprint.